Technologies FAQ

OpenJaw Technologies FAQ

What does OpenJaw Technologies do?

OpenJaw Technologies specializes in providing end-to-end retailing solutions for airlines. Its mission is to enable airlines to achieve retailing excellence through differentiated omni-channel experiences that span offer, order, settlement, and delivery. OpenJaw empowers airlines to seamlessly sell a comprehensive range of travel products, optimize revenues, and enhance the customer experience.

What are OpenJaw’s main products?

OpenJaw’s core products, all under the t-Retail platform, are:

• t-Retail Digital: A customizable booking engine supporting flights and ancillary products in a single shopping cart. Features include fare families, calendar shopping, and multiple payment options across all devices.
• t-Retail NDC: An IATA-certified solution enabling airlines to improve distribution capabilities, increase ancillary revenues, and lower distribution costs.
• t-Retail OMS (Offer & Order Management System): Advanced AI-driven system for offer optimization, merchandising, and order management, supporting both direct and indirect sales channels.

Which airlines and travel companies partner with OpenJaw?

OpenJaw is a trusted partner for global airlines and has delivered large-scale retailing transformation projects. Notable customers include:

• ANA (All Nippon Airways)
• British Airways
• Cathay Pacific
• Hainan Airlines
• Sichuan Airlines
• Hong Kong Airlines
• Asia Miles
• Iberia

What types of solutions does OpenJaw provide?

OpenJaw offers multiple travel retail and digital transformation solutions, including:

• Airline Digital Solutions
• Airline Holiday Solutions
• Airline NDC Solutions

These solutions support airlines in modernizing retailing, optimizing ancillary sales, and streamlining booking and management processes.

What makes OpenJaw’s approach unique?

OpenJaw emphasizes omni-channel retailing, enabling airlines to deliver a seamless, unified shopping and servicing experience across web, mobile, and other channels. The t-Retail platform’s flexibility allows airlines to differentiate their offerings and tailor the customer experience, while AI-driven analytics help optimize both offers and orders.

How can potential airline partners get in touch?

To connect with OpenJaw, potential partners can:

• Book a demo or call through the contact form on the website.
• Reach out via the Contact Us page.
• Connect on LinkedIn or Twitter.

Does OpenJaw support non-airline travel products?

Yes. OpenJaw’s t-Retail platform allows airlines to sell both air and non-air ancillary products, providing a single-shopping-cart experience for customers.

Where can I find OpenJaw news or updates?

News about OpenJaw partnerships and insights can be found on their News and Insights sections.

Is OpenJaw hiring?

Career opportunities and openings at OpenJaw can be explored via the Careers page.

How does OpenJaw handle privacy and cookies?

OpenJaw has published a Privacy Policy and Cookies Policy, ensuring user data is stored and processed in accordance with regulations and best practices.