General FAQ

What documents do I need to pick up my rental vehicle?

Fernando Rodríguez
Fernando Rodríguez
  • Updated

To ensure a smooth and efficient vehicle pick-up process, please have the following documents ready when you arrive at the Surprice Car Rentals location:

Required Documents

  1. Valid Driver’s License
    – The driver’s license must be in the name of the primary driver and valid at the time of rental and throughout the entire rental period.
    – If your license is not printed in the Roman alphabet (for example, Arabic, Cyrillic, Chinese, etc.), you must also present an International Driving Permit (IDP).
  2. Credit Card
    – A personal credit card in the name of the primary driver is required for payment and pre-authorization of the security deposit.
  3. Booking Confirmation or Voucher
    – Please bring the printed or digital confirmation email or voucher you received at the time of booking.
    – This document verifies your reservation details and agreed rates.
  4. Passport or National Identity Card
    – For international rentals or rentals outside your country of residence, a valid passport is required.
    – Residents renting within their home country may present a national identity card as proof of identity if permitted by local regulations.

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